FREQUENTLY ASKED QUESTIONS
WHAT ARE THE OFFICE POLICIES?
New Patient No-Show fee of $100 will be required before our staff is able to reschedule an initial evaluation.
New Patient Same-Day Cancellation fee of $100 will be required before the initial appointment is rescheduled.
Existing patients: No-Show fee of $50 for medication management and $100 for talk therapy.
Existing patient Same-Day cancellation fee of $100 for talk therapy and $25 for medication management.
Cancellation: We require a 24 hour notice to cancel medication management appointment and 48 hours for therapy appointments. A fee of $25 for any cancellations within a 24 hours for medication management and $100 for talk therapy for any cancellations within 48 hours.
A urine screening is required for all medication management new patients and can be requested at any time at a follow-up visit for medication management, at the discretion of your provider. Cost of $15 will be applied.
Patients with 3 or more missed/cancelled appointments may be considered non-compliant and possible termination from the practice.
Patient cost responsibility is due at the time of service. Payment is due for new patient appointments at the time of scheduling to guarantee the appointment.
Insurance, address, phone number and pharmacy changes need to be updated with our office.
Our office does not complete Disability paperwork. Referrals for intensive treatment programs may be provided.
Any medication refill requests will be considered on a case-to - case basis and if approved by the provider, a fee of $25 will be applied if refilled without an appointment.
HOW LONG WILL MY FIRST APPOINTMENT LAST?
Generally, the first appointment lasts 45-60 minutes.
WHAT SHOULD I BRING TO MY FIRST APPOINTMENT?
A list of all your current and past medications should be brought with you. Please bring either your medication bottles, a medication list from your pharmacy, or medical records from past physicians. We will need a copy of your ID and insurance card and an acceptable form of payment (Mastercard, Visa, AMEX, Discover or cash).
WHEN DO I PAY MY PORTION OF THE BILL?
All payment is due at the time of service. We accept Mastercard, Visa, AMEX, and cash. Personal checks are NOT accepted.
WHAT DO I DO IF I HAVE AN EMERGENCY?
In the event of a medical emergency, please dial 911 or go to the nearest emergency room. For psychiatric assessment, patients may be referred to Ridgeview Institute: 770-434-4567.
HOW OFTEN DO I NEED TO BE SEEN?
Monthly until the physician feels that the patient is stable under the current treatment plan.