FREQUENTLY ASKED QUESTIONS

WHAT ARE THE OFFICE POLICIES

  • New Patient - No- Show fee of $100 will be required before scheduling another appointment. 

  • Existing patients: no-show fee of $50

  • Cancellation fee: A fee of $25 for any cancellations within a 24 hours. 

  • A urine screening is required for all new patients. Cost of $15 will be applied. 

  • Patients with 3 or more missed/cancelled appointments may be considered non-compliant and possible termination from the practice. 

  • Patient cost responsibility is due at the time of service.  

  • Insurance, address, phone number and pharmacy changes need to be updated with our office. 

  • Any disability cases must be discussed in session and may require additional treatment programs. Disability paperwork will NOT be completed at the initial evaluation. 

  • Any medication refill requests will be considered on a case-to - case basis and if approved by the provider, a fee of $25 will be applied if refilled without an appointment. 

HOW LONG WILL MY FIRST APPOINTMENT LAST?

Generally, the first appointment lasts 30-60 minutes.

WHAT SHOULD I BRING TO MY FIRST APPOINTMENT?

Please complete and bring with you the new patient paperwork found here. A list of all your current and past medications should be brought with you. Please bring either your medication bottles, a medication list from your pharmacy, or medical records from past physicians. We will need a copy of your ID and insurance card and an acceptable form of payment (Mastercard, Visa, AMEX, or cash).

WHEN DO I PAY MY PORTION OF THE BILL?

All payment is due at the time of service. We accept Mastercard, Visa, AMEX, and cash. Personal checks are NOT accepted.

WHAT DO I DO IF I HAVE AN EMERGENCY?

In the event of a medical emergency, please dial 911 or go to the nearest emergency room. For psychiatric assessment, patients may be referred to Ridgeview Institute: 770-434-4567.

HOW OFTEN DO I NEED TO BE SEEN?

Monthly until the physician feels that the patient is stable under the current treatment plan.